Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one in accordance with the shipping company’s policies and the manufacturer’s return policies.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
We work hard to make your shopping experience at Simple Energy Works an enjoyable one.
Please note that SimpleEnergyWorks.com does NOT offer product warranties. However, most of our product-manufacturers offer warranties that can be obtained independently from them.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only (minus the 25% restocking fee) and can only be issued to the credit card used at purchase.
Cancelling Your Order
If you have placed an order and would like to cancel it, please call us at 1-931-287-9288 (Watt) within four hours of placing your order to cancel it free of any charges.
Don’t worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.
We want all of our customers to be completely happy. Period. If you are not “feeling the love” just contact us and we will make it right!